Monday, October 3, 2011

The new management at this community is reall awful


New management is TERRIBLE!

From: Csyythe
Date posted: 2/16/2011
Years at this apartment: 2010 - 2011
User Response is available. 8 responses

Avistele at Glenridge has been a wonderful place for us until last month. They are now known as The Nevadan and they are simply awful! Nothing is cleaned anymore, the racquetball court smells terrible, they have changed their member services office hours to inconvenient hours unlike before, and the new staff are nowhere close to the service I had with the prior staff. They were friendly with a wonderful desire to build relationships with their members and it's sad to see they are all gone and replaced with employees who don't care as much about their members. I am sad. I was hoping to spend more years here but I'm moving on after my lease ends.
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Recommended: NO
Overall Rating
2 out of 5
Parking:
4 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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User Responses

From: SassyZ2 Date: 02/16/2011
I agree...Shame I had to respond to my own post and say that they now suck!
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From: Anonymous Date: 02/17/2011
agreed. will be leaving after my lease ends too. Seems like they went from a management wanting to build a business to a company on a cash grab.
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From: Anonymous Date: 03/11/2011
Wow. This is so helpful. I wanted to make sure that it wasn't my imagination that the office hours had changed. I was in the office trying to fix things today and it isn't going well. Heard other "members" complaining. Did anyone else get sufficient written notice for anything?
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From: lucky2468 Date: 03/11/2011
Agreed, this management is rude and STUPID as ever. They're lazy, incompetent, and they are LIARS. They seriously need to get it together before they lose all their members. But hey, maybe that's what they want to do. I am leaving and never coming back.
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From: Anonymous Date: 04/21/2011
I agree completely.
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From: ACuthrell Date: 04/22/2011
I completely agree! Since The Nevadan took over Avistele, we had out car stolen because they "forgot" to close the gates, we had our roof cave in because they would not come to check out a pipe that was leaking in the apartment above us, all the equipment in the gym is broken, we can't ever get ahold of anyone when we call or visit. Its terrible!
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From: agiesken Date: 05/24/2011
I agree completely. I loved the staff when it was the Avistele, and my experience has been horrible since the Nevadan took over. For people looking for a new place to live do NOT waste your time or money here.
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From: Pisces24 Date: 07/04/2011
Wow! So glad I read this review! I just took my parents there last week and they did not have any golf carts to take us to the 2 apartments that I wanted to view. We WALKED from one side of the complex to the other!!
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Tuesday, April 19, 2011

I thought the customer was always right

I've been living in this apartment community for a few years now and I have been completely satisfied with the way the grounds have been kept, the friendly staff whenever you walk into the office and the sense of urgency to handle the issues of a tenant until the community was brought by a new company called Nevadan. Lately its been the worst experience of my life and I can't wait until the end of my lease so I can escape this hell hole called the Nevadan.Whenever you walk into the office they look at you as if you're disturbing them while they are on their cell phone. whenever you ask them a question they have a tendency to give you the answer that they think you want to hear just to get you out of their face.The gate entering into the community is broken 90% of the time and when its working correctly it stays open long enough for 10 cars of non residents that are waiting by the mailboxes  that don't belong to tailgate a resident. If you call with a maintenance issue they never follow up with you to see if the problem was corrected or anything that a professional community office is required to do.I am strongly discouraging anyone from moving here if you don't already live here. They really need to do better with maintaining this community. Maybe they should bring the old crew back. Have a great day and by all means please express and post your opinions and concerns and spread the word about this community if you have an issue